A Special Letter

Sometimes I have web design clients for whom I would move mountains. They are the ones who know what they want and are quick to respond during project design and development. They listen to my suggestions, take my advice, respect me and my creativity, and have enough trust in my expertise to give me free rein to create a dynamic and engaging website for them that not only meets their needs and web standards for usability, but also takes full advantage of all the fabulous features WordPress has to offer.

Tad Teeters is one of those special clients.

Back in March 2011, I designed a new online store for Tad’s growing business. The store was a redesign of his original website (which I also created). Both projects went smoothly. No annoying issues. No unnecessary delays.

After the online store was launched, Tad sent me a couple of bottles of wine to thank me for all the work I had done. I was surprised and delighted. I love wine, and what’s more delightful than something that comes unexpectedly?

Even better, with the wine, came a letter. This letter means more to me than words can say. When I’m having an especially bad day or my inbox is filled to capacity with tire kickers, I take a look at the letter to remind myself—Yes, Patricia, there are good clients.

I wonder . . . is it considered redundant to thank someone for a thank-you letter?